Our process
Trust is a process, not a promise.
Five steps between your first call and a property you no longer have to inspect. Nothing about it is improvised.
01Step 01
Vetting
Before you ever meet us, we have already turned people down.
Every hire clears a county, state, and national criminal search, two verified prior employers, and E-Verify — before an offer, not after. Then two weeks paired with a lead before they work in a property unsupervised. The check is repeated annually. Most of what goes wrong in this industry goes wrong at the hire, so that is where we spend the effort.
- Screened
- Criminal, employment, and eligibility
- Trained
- Two weeks paired before solo work
- Re-screened
- Every year, not just at hire
02Step 02
Walkthrough
Forty-five minutes on site, at no charge, before a number is discussed.
We walk the property with you and write down what actually matters: the rug that cannot be wet-mopped, the door that is never locked, the conference room that has to be ready by seven. Quotes given over the phone are guesses, and guesses become disputes in month three.
- On site
- Never over the phone
- No charge
- And no obligation
- Recorded
- Notes and measurements, in writing
03Step 03
Custom scope
A checklist for your property. Not a package with your name typed at the top.
You receive a written scope — room by room, task by task, with frequency and a fixed price. You approve it before anyone starts. It becomes the document the crew works from and the document quality is measured against, so there is never a question about what was agreed.
- Room by room
- Every task named and scheduled
- Fixed price
- Agreed before the first visit
- Yours to change
- Amended in writing, any time
04Step 04
Consistent crew
A team you will recognize, every visit.
Your crew is assigned, not dispatched from a pool. They learn the property — which floors mark, which entrance to use, which room gets missed if you are not paying attention. When someone is out, a trained backup who has worked your property before covers, and you are told in advance rather than after.
- Assigned
- Named crew, not a rotating pool
- Backed up
- Trained cover who knows the property
- Announced
- Changes told in advance
05Step 05
Quality check
The visit is not finished when the work is finished.
The crew lead walks the property against your scope before leaving and logs the result. You can see the log. If something is missed, we return within 24 hours and re-clean it — there is no conversation about whether it counts, and no charge. That is the guarantee, and it is the reason clients stay for years.
- Walked
- Against your scope, every visit
- Logged
- Recorded and visible to you
- Corrected
- Within 24 hours, at no charge
06The guarantee
If it is not right, we come back within 24 hours and it costs you nothing.
No claim form, no photographs required, no debate about whether it was in scope. Tell us and we return. In 14 years the guarantee has been invoked rarely, which is the argument for offering it.
Start with the walkthrough.
Forty-five minutes, at no charge, and a written scope you own whether or not you hire us.